Refund, Return & Cancellation Policy
At BloomCell, we are committed to delivering high-quality, dermatologically tested skincare products formulated with safe, naturally derived ingredients. Transparency and fairness are core to our brand, which is why we have clearly outlined our refund, return, and cancellation policies below.
Allergic Reactions
At BloomCell, your skin health and safety are our top priority. If you experience an allergic reaction after using one of our products, discontinue use immediately and consult a medical professional.
Please contact us at Hello@bloomcellskin.com within 7 days of noticing a reaction. Include details and, if possible, clear photos.
Our team will review your case individually and may offer a suitable resolution, such as a partial refund, store credit, or replacement.
However, BloomCell cannot be held responsible for reactions caused by individual allergies or sensitivities. Customers are encouraged to review the product ingredient list carefully before use.
Return Eligibility
Due to hygiene and product safety regulations, we do not accept returns or exchanges for any opened or unopened skincare products.
Our formulas are applied directly to the skin, and this policy ensures the highest standards of safety and quality for all customers.
30-Day Satisfaction Guarantee
We understand that skincare results may vary from person to person.
If you are not satisfied with your purchase after consistent use as directed, you may request a refund within 30 days of receiving your order.
Approved refunds will be processed minus a 15% processing and shipping fee.
Requests made after 30 days are not eligible for refunds.
Refund Options
Full or Partial Refund: Eligible refunds are processed to the original payment method.
Store Credit or Exchange: If preferred, customers may opt for store credit or an exchange for another BloomCell product of equal value.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please email Hello@bloomcellskin.com within 7 days of delivery with:
Clear photos of the damaged or incorrect item
A photo of the shipping label
A photo of the packaging (if available)
Once reviewed and approved, we will offer a replacement or refund, depending on your preference and stock availability.
Chargeback Policy
If a chargeback is filed with your bank or card provider, your refund request will be suspended until the dispute is resolved. This measure prevents duplicate reimbursements and complies with financial regulations.
Orders can only be cancelled before a tracking number has been issued.
Once tracking information has been generated or the order has shipped, cancellation is no longer possible.
To request cancellation, contact us immediately at Hello@bloomcellskin.com with your order number.
BloomCell offers subscription options for recurring deliveries and convenience.
To ensure a smooth experience, please review our subscription terms below.
Notification Period
Customers must request subscription cancellation at least 14 days before the next billing date.
How to Cancel
Send your cancellation request to Hello@bloomcellskin.com and include:
Your full name
Subscription ID or order number
Reason for cancellation (optional)
Refund Eligibility
Cancellations made within 14 days of the next billing cycle will apply to the following cycle and may not qualify for a refund.
Automatic Renewals
Subscriptions renew automatically unless cancelled according to the 14-day policy.
Customers are responsible for managing their subscription status before renewal.
Store Credit or Exchange Option
As an alternative to cancellation, you may request to convert your next subscription order into store credit or exchange it for another BloomCell product of equal value.
For any questions or assistance, please contact our customer support team at Hello@bloomcellskin.com
Official website: https://Bloomcellskin.com
